Q&A with Donna Love, Online Learning Technology Specialist
This is the third in a series of the people who make Rochester College what it is. These employees serve behind the scenes, but are crucial to the operations of the college.
By Kaitlyn Thompson
Q: What is your position at RC?
A: My official title is online learning technology specialist, and I have served in that capacity for six years. I've worked at RC for 11 years.
Q: What does a typical day consist of?
A: A typical day has various tasks, including answering help desk tickets, conducting teacher training, running teacher and student orientation courses, monitoring system performance, course archiving, data aggregation for year-end reports, and constant research to improve how we do what we do. During the beginning of the semesters and early in the year, help desk tickets revolve around student and faculty who are stuck with something because they are unfamiliar with the system. Later in the semester, there are fewer help tickets so I can spend more time on research, system modification, and data collection. I also serve on the Specs Howard School of Media Arts' advisory board.
Q: What brought you to RC?
A: A friend informed me that there was an administrative assistant position in the ACE Lab available, and after working there for a while, I moved to supervision of tutors and coordinating supplemental instruction. Once certified at Macomb Community College for Web Programming, I began helping develop RC's online learning department.
Q: What is the hardest and easiest part of your job?
A: The hardest is that I cannot ever be completely away from the work. If I'm out of town, the IT department will step in and help to an extent. It’s helpful when there is bad weather and I can't make the trek to work. I can just stay at home and work. Things became easier when Rochester obtained the Moodle system. There was a lot of fixing that needed to take place, but I was able to adapt and figure my way around the website.
Q: What is the most rewarding part of your job?
A: Working with students and teachers is rewarding because they are so appreciative of the help I provide. After I train someone, they are so appreciative no matter what it might be that they learned. Everyone is grateful for any amount of time that I spend with them. I often receive thank you cards as a token of how appreciative they are.
Q: What is your most prized possession?
A: My family is the thing that I cherish the most. My grandchildren live in Rochester, which leads to a lot of family time.
Q: What would be the most difficult thing in your life?
A: The two hardest things that I have experienced were when my first husband and I divorced, and when my father passed away in 2015 at the age of 84 due to cancer. Since he and my mother were “snow birds,” they would go to their home in Florida in the wintertime. After he began experiencing pain, he went to a doctor several times in Michigan. When the pain grew worse he was in Florida and saw another doctor who found a tumor in his spine. He ended up passing before he was able to come back to Michigan in the spring. I was thankful to be there with them along with a handful of family.
Q: Who has been the biggest influence on you?
A: My father. Dad didn't have a “gray area." Things were either right or wrong and he never did anything that he knew to be wrong